Shipping and Delivery Policy – Hyper Express

**Effective Date: [1/1/2024]**

This Shipping and Delivery Policy outlines the terms and conditions governing the shipping and delivery processes for Hyper Express ("Hyper Express," "we," "our"). By using our services, you agree to comply with this policy.

#### 1. **Shipping and Delivery Times**

1.1 **Processing Times**  
   - **Order Processing**: Orders will be processed within [24-48] hours from the time of receipt, unless otherwise specified at the time of purchase.
   - **Delivery Times**: Delivery times vary based on geographic location and the type of service requested. The expected delivery time will be provided at the time of order placement.

1.2 **Shipping Delays**  
   - **Unforeseen Circumstances**: Unforeseen circumstances, such as severe weather or logistical issues, may cause shipping delays. In the event of a significant delay, we will notify the customer and provide revised delivery estimates.

#### 2. **Shipping Costs**

2.1 **Standard Costs**  
   - **Cost Determination**: Shipping costs are determined based on the weight and size of the order as well as the geographic location. Costs are automatically calculated at checkout and will be displayed to the customer before confirming the purchase.

2.2 **Additional Costs**  
   - **Remote Areas**: Additional shipping costs may apply for remote areas or locations outside our standard delivery range. Any additional costs will be communicated to the customer before completing the purchase.

#### 3. **Delivery Procedures**

3.1 **Delivery Process**  
   - **Delivery**: Orders will be delivered to the address specified by the customer at the time of purchase. Customers are responsible for ensuring that the address is accurate and providing any additional information that may assist in expediting delivery.
   - **Receipt of Order**: A signature may be required upon receipt of the order. If the customer is not present, alternative measures such as re-delivery attempts or delivery to a designated pick-up point may be implemented.

3.2 **Order Inspection**  
   - **Verification**: Customers should inspect their order immediately upon receipt to ensure it is complete and undamaged. Any discrepancies or damage should be reported to us promptly in accordance with our issue reporting policy.

#### 4. **Exclusions**

4.1 **Perishable Goods**  
   - **Shipping**: Returns for perishable goods, including food and pharmaceuticals, are not accepted if the products have been used or opened.

4.2 **Custom Orders**  
   - **Special Orders**: Products ordered specifically or with custom specifications are only eligible for return if defective or not as described.

#### 5. **Delay and Incorrect Delivery**

5.1 **Delivery Delays**  
   - **Updates**: In the event of an unexpected delay in delivery, Hyper Express will contact the customer with updates on the status of the order and revised delivery times.

5.2 **Incorrect Delivery**  
   - **Reporting**: If an order is delivered to the wrong address or contains errors, the customer should report the issue to Hyper Express customer support as soon as possible. We will review the issue and take appropriate action to resolve it.

#### 6. **Modifications to the Shipping and Delivery Policy**

Hyper Express reserves the right to amend or update this Shipping and Delivery Policy at any time without prior notice. Changes will become effective as of the date they are posted on the Hyper Express website. Customers are advised to review the Shipping and Delivery Policy regularly to stay informed of any changes.

#### 7. **Contact Information**

For any inquiries or additional information regarding the Shipping and Delivery Policy, please contact Hyper Express customer support at [[email protected]] or [6422].

This Shipping and Delivery Policy forms part of the terms and conditions governing the use of Hyper Express services. By using our services, you agree to comply with all terms outlined in this Shipping and Delivery Policy.